JND Legal Administration
Claims Management Web App
JND Legal Admin provides class action settlement management. They service and manage class action lawsuits, from claim submissions through distribution. I led the UX Design process and provided UI Design for the redesign of the web appilcation used to manage claims.
Held stakeholder meetings with senior management to discuss overview of current pain points and any unmet needs for expansion
Improve overall user experience
Improved information architecture
Design to ensure dashboard can be expanded.
Add customer mailings tracking
Automate claim submission process
Research & Analysis
Based on the meetings with various stakeholders, research methods were determined. Arrangements were made to interview database users and claims managers. In addition, a great deal of time was spent using the dashboard to become familiar with the user experience.