Client

JND Legal Admin

Role

UI/UX Design

Front-end Development

Project Summary

JND Legal Admin provides class action settlement management. They service and manage class action lawsuits, from claim submissions through distribution. I lead the UI/UX Design process for the redesign of the dashboard used to manage claims.

Strategy

Held stakeholder meetings with senior management to discuss overview of current pain points and any unmet needs for expansion

Project Goals

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Improve overall user experience

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Improved information architecture

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Design to ensure dashboard can be expanded.

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Add customer mailings tracking

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Automate claim submission process

Research & Analysis

Based on the meetings with various staekholders, research methods were determine. Arrangements were made to interview database users and claims managers. In addition, a great deal of time was spent using the dashboard to become familiar with the user experience.

Methods Used

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Heuristic review

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Information Architecture

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User Feedback

Design

Deliverables

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Wireframes

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HiFi Mockups

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Prototypes

AquaTru Laptop Mockup